A monthly support contract is recommended for small and medium sized businesses that need priority support to fix computer problems when they arise and who also need the peace of mind that their systems are regularly monitored and maintained.
The key elements of a CoreWork monthly IT support contract are:
- Fixed Monthly Fee
- Priority over Pay As You Go support option
- Unlimited telephone and remote access suport
- Bundled allowance of on-site support hours
- System and Backup monitoring
- Initial full system audit, documentation and installation of support tools
Each monthly IT support contract is individually tailored to your particular needs and is based on your particular system infrastructure and the service level agreement (SLA) that you require.
As an example, support contracts can vary from a simple office setup with a couple of desktop computers to more complex server installations with remote users connecting from home offices, laptops and smart mobile phones.
A number of sample support plans are given below to give an indication of the approximate monthlty costs.
Sample IT Support Contract - 1:
Office with upto 3 pc’s, no server
unlimited telephone and remote support, 2 hours on-site allowance
£50 per month
Sample IT Support Contract - 2:
Business with upto 5 pc’s, 1 server
unlimited telephone and remote support, 4 hours on-site allowance
£100 per month
Sample IT Support Contract - 3:
Business with upto 10 devices (pc’s, laptops, phones), 1 server
unlimited telephone and remote support, 8 hours on-site allowance
£200 per month
Sample IT Support Contract - 4:
Business with upto 20 devices (pc’s, laptops, phones), upto 2 servers
unlimited telephone and remote support, 16 hours on-site allowance
£400 per month
Sample IT Support Contract - 5:
Business with upto 50 devices (pc’s, laptops, phones), upto 5 servers
unlimited telephone and remote support, 40 hours on-site allowance
£1000 per month
The items that are typically covered by a monthly support contract are:
- Desktop Computers - running Windows XP and Vista
- Servers - running Windows Server 2000, 2003 and 2008
- Servers - running Windows Small Business Server 2003 and 2008
- Laptops - running Windows XP and Vista
- Smart Mobile Phones - running Windows Mobile, Blackberry and Symbian
- Printers, Scanners and Faxes
- Microsoft Exchange Server - versions 2000, 2003 and 2007
- Microsoft Sql Server - versions 2000, 2005 and 2008
- Microsoft Internet Infomation Server (IIS) - versions 6 and 7
- Internal Networks, Broadband, Virtual Private Networks (VPN’s)
- Firewalls, Routers and Switches
- Anti-Virus Software
- Anti-Spam Software
- Backup and Restore systems and software
- Microsoft Office - versions 2003 and 2007
- Third Part Products such as Sage Accounts
If you would like further information about the support options that CoreWork has to offer, or any of our other products or services then please contact us by phone or email and we will be happy to help.